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  • Step 1
    Damage Intimation
  • Step 2
    Repair Approval
  • Step 3
    Device Repair
  • Step 4
    Claim Filing
  • Step 5
    Claim Approval
Damage Intimation

Call Customer care at +91 98762 98763 to report the damage within 48 hrs of the incident.

Or

Within 48 hrs of the incident, click here > Report damage or theft and give us the following information:

  • Type of damage
  • Date of damage
  • Mobile number

E-mail ID
You will receive a verification link over SMS and E-mail. Click on the link to verify the damage intimation.

Repair Approval

Visit Online document submission and upload digital scans of the following:

  • Repair Estimate from an Authorized Service Centre.
  • Damage Claim form. Fill online, print and sign the physical copy.
  • Photos of the device (without flash) capturing entire damage and printed IMEI.
  • Self-attested photo ID
  • Cancelled bank cheque
  • Original device invoice
  • We will review the uploaded documents within 24 hrs and revert. In the following cases, we will arrange a survey to happen within 24 hrs:

(i) Estimated Repair cost is equal to or greater than 75% of Device Insured Value

(ii) Estimated Repair Cost is greater than or equal to 25000

iii) Date of Damage is within 5 days from date of Insurance Purchase

Device Repair

After the repair approval has been obtained, take your phone to the same Authorized Service Centre from where the Repair Estimate was obtained.

Get your device repaired as per the Repair Estimate.

Once the Device is repaired, make the payment, collect the Device and obtain the following documents:

  • Device delivery report
  • Payment Receipt
Claim Filing

To get the expense reimbursed, send all original claim related documents, in original, to:

FINANCIAL HEIGHTS (GizmoHelp Claims Division)
607, Kirti Shikhar, District Centre, Janakpuri
New Delhi – 110 058

Documents to be couriered:

  • Repair Estimate from an Authorized Service Centre.
  • Damage Claim form. Fill online, print and sign the physical copy.
  • Photos of the device (without flash) capturing entire damage and printed IMEI.
  • Self-attested photo ID
  • Cancelled bank cheque
  • Original device invoice
  • Device delivery report
  • Service Centre payment receipt
Claim Approval

Upon receipt of all documents at the Insurance Administrator, the Insurance provider reviews documents within 7 working days.

During the process, it may seek further details and clarifications.

Upon approval of the claim, an online payment is initiated within the next 7 working days.

  • Step 1
    Theft Intimation
  • Step 2
    Initial Approval
  • Step 3
    Claim Filing
  • Step 4
    Claim Approval
Theft Intimation

Call Customer care at +91 98762 98763 to report the damage within 48 hrs of the incident.

Or

Within 48 hrs of the incident, click here > Report damage or theft and give us the following information:

  • Date of theft
  • Mobile number
  • E-mail ID

You will receive a verification link over SMS and E-mail.
Click on the link to verify the damage intimation.

Initial Approval

Visit Online document submission and upload digital scans of the following:

  • Total Loss form. Fill online, print and sign the physical copy
  • Itemised bill of the registered mobile number in case it’s a Post-paid account
  • Self-attested photo ID
  • Cancelled bank cheque
  • Original Device and Gizmohelp invoice
  • Letter of Subrogation notarised on stamp paper with face value of Rs.20/-. (Form TL -1)
  • Original Police Complaint Letter (obtained within 96 hrs of the theft)
  • SIM blocking letter

We will review the uploaded documents within 24 hrs and revert.

Claim Filing

To get the expense reimbursed, send all original claim related documents, in original, to:

FINANCIAL HEIGHTS (GizmoHelp Claims Division)
607, Kirti Shikhar, District Centre, Janakpuri
New Delhi – 110 058

Documents to be couriered:

  • Total Loss form. Fill online, print and sign the physical copy
  • Itemised bill of the registered mobile number in case it’s a Post-paid account
  • Self-attested photo ID
  • Cancelled bank cheque
  • Original Device and Gizmohelp invoice
  • Letter of Subrogation notarised on stamp paper with face value of Rs.20/-. (Form TL -1)
  • Original Police Complaint Letter (obtained within 96 hrs of the theft)
  • SIM blocking letter
Claim Approval

Upon receipt of all documents at the Insurance Administrator, the Insurance provider reviews documents within 7 working days.

During the process, it may seek further details and clarifications.

Upon approval of the claim, an online payment is initiated within the next 7 working days