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Cleaning your browser cache and cookies


Cache memory, also called CPU, memory, is random access memory (RAM) that a computer microprocessor can access more quickly than it can access regular RAM.
Sometimes the incomplete copy of a page gets saved to your cache and it prevents you from doing what you want to do on the Web. When you come across a page doesn’t look right or you get hung up when trying to execute some web functionality, clearing the browser cache will often straighten things out. Below are instructions on how to clear the cache in the Web’s most popular browsers.


Cookies are messages that web servers pass to your web browser when you visit Internet sites. Your browser stores each message in a small file, called cookie.txt. When you request another page from the server, your browser sends the cookie back to the server. These files typically contain information about your visit to the web page, as well as any information you’ve volunteered, such as your name and interests.
Sometimes cookies can get in the way of effectively using a web site. If you have trouble using a website after clearing the browser cache, the next step may be to delete the cookies stored in the browser. Most browsers associate clearing the cache with deleting cookies and provide control over cookies in the same general area. We’ve included information on deleting cookies with the cache-clearing instructions below.


  • Internet Explorer 7
  • Google Chrome
  • Mozilla Firefox
  • Safari (Mac)

Internet Explorer 7

  1. Select “Tools” at the right side of the browser’s toolbar. Select “Internet Options” from the bottom of the “Tools” pop-up menu.Picture11
  2. On the “General” tab of the “Internet Options” dialog box, select “Delete” in the “Browsing History” section.Picture12
  3. Uncheck the “Preserve Favorites website data” box. Check the “Temporary Internet files” and “Cookies” boxes. Select “Delete.”



Google Chrome V3.2

  1. Select the Chrome menu on the browser toolbar.Picture14
  2. Select “Tools.”Picture15
  3. Select “Clear browsing data.”Picture16
  4. Select the checkboxes for the kind of data you want removed. Use the dropdown menu to select the time from which you want to delete data. Choose “beginning of time” to delete all the data.Picture17
  5. Select the “Clear browsing data” button. This will both clear the cache and remove cookies.




  1. Select the “Firefox” button at the top left corner of the browser window, then “Options.”Picture19
  2. Select “Advanced” (1), then “Network” (2), then “Clear Now.”



Safari 6.1.2

  1. From the “Safari” menu, select “Preferences.”Picture21
  2. Select “Remove All Website Data.” This will both clear the cache and remove cookies.